Frequently Asked Questions

 

Frequently Asked Questions Are question as follows

Q: HOW MUCH DO YOU CHARGE FOR SHIPPING AND HANDLING?

A:SHIPPING FEES WILL BE CALCULATED BASED ON THE DESTINATION. GERMANY  DELIVERY CHARGE COSTS $20.90. EU AND OTHER WORLDWIDE DESTINATIONS COSTS $35.95.

Frequently Asked Questions: HOW LONG WILL IT TAKE UNTIL I GET MY ORDER?

A:GERMAN ORDERS WILL BE DELIVERED NEXT DAY. EU ORDERS WILL TAKE 2 – 3 DAYS ,us orders will take 2-3days AND OTHER WORLDWIDE DESTINATIONS WILL TAKE BETWEEN 2 – 5 DAYS.

Q: WHAT HAPPENS IF I AM NOT HOME TO SIGN FOR MY ORDER?

A:THE DELIVERY PERSON WILL LEAVE A SLIP OR CARD AT YOUR DELIVERY ADDRESS AND YOU CAN PICK YOUR ORDER UP FROM THE LOCAL POST DEPOT OR POST OFFICE THAT IS SERVICING YOUR AREA.

Q: WHAT PAYMENT METHODS ARE ACCEPTED?

A:WE ACCEPT PAYMENTS BY western union , money gram  and bitcoin. WE ALSO ACCEPT PAYMENT BY WIRE TRANSFER TO OUR BANK.

Q: HOW SECURE IS ORDERING FROM THE INTERNET?

A:FRAUD IS DEFINED BY SOME OF BUT NOT LIMITED TO THE FOLLOWING SCENARIOS: NON-PAYMENT OF SHIPPED ORDERS USING A THIRD PARTY CREDIT CARD WITHOUT CARDHOLDER’S CONSENT, WRITING BAD CHECKS, CANCELLING CHEQUES FOR SHIPPED ORDERS, PROVIDING FALSE CONTACT INFORMATION, REQUESTING CHARGE-BACK OR REVERSAL OF CREDIT CARD CHARGES FOR ORDERS THAT HAVE BEEN DULY REFERRED BY US AND SHIPPED.

Q: HOW DO YOU SHIP? WHAT CARRIER IS USED?

A:WE SHIP DAILY MONDAYS – FRIDAYS. ORDERS RECEIVED ON WEEKENDS WILL BE SHIPPED THE FOLLOWING BUSINESS DAY. WE USE ALL THE LEADING FORWARDING SERVICES DEPENDING ON WHERE YOU ARE. ALL ORDERS ARE SENT USING A FULLY TRACKED SERVICE AND YOU WILL BE SENT A TRACKING NUMBER SO YOU CAN TRACK YOUR GOODS ALL THE WAY FROM DISPATCH TO ARRIVAL.

Q: DO I NEED TO BE A DOCTOR TO BUY YOUR PRODUCTS?

A: No you don’t need to be a doctor but OUR PRODUCTS MUST BE USED BY MEDICAL PROFESSIONALS WHO HAVE RECEIVED SPECIALIST BRAND TRAINING.